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April 17, 2013

IOA 2013 Conference Recap

Here are links to prior Ombuds Blog posts about the International Ombudsman Association's eighth annual conference in Miami which starts in a few days:


  • IOA Announces International Scholarships to 2013 Conference
  • IOA Announces Keynote Speakers for 2013 Conference
  • IOA Announces Pre-Conference Training Opportunities in Miami
  • President of Brazilian Ombuds Organization to Address IOA Conference
  • IOA Conference Session Aims to Attract Ombuds Support Staff
  • IOA Posts 2013 Conference Agenda, Opens Registration
  • Next Ombuds Certification Exam to be Offered in April 2013
  • IOA 2013 Conference to Connect Employers and Applicants
  • Ombuds Offices Flourish in Florida

Attendees on Twitter are encourage to use include #ioa2013 in their tweets. In addition, check out the Annual Conference Mobile App for iPhone, Blackberry and Android.

Related post: 2012 IOA Conference Roundup.
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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:
Brazil -- Ouvidor
Croatia -- pravobranitelji
France -- médiateur/defénseur
Germany/Austria -- Ombudspersonen and Ombudsleute
Italy -- difensore
Netherlands -- ombudspersoon
Norway -- ombudet
Poland -- Rzecznik
Portugal -- provedor
Russia -- омбудсмен
Spain -- ombudsman organizacional
Sweden -- studentombud
Switzerland -- ombudsmann

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More Info About Ombuds

  • IOA Code of Ethics
  • IOA Standards of Practice
  • ACCUO Standards of Practice
  • Organizational Ombuds Council (Canada) Standards of Practice
  • ABA Standards for Ombuds (2004)
  • IOA Guidance on ABA Standards
  • The Organizational Ombudsman: Origins, Roles and Operations-A Legal Guide
  • The Organizational Ombuds: Foundations, Fundamentals & The Future
  • Guide for Federal Employee Ombuds
  • GAO Report on The Role of Ombudsmen in Dispute Resolution
  • Report for the President on the Use and Results of Alternative Dispute Resolution
  • A Practical Guide to Organizational Ombuds: How They Help People and Organizations
  • ABA Resolution in Support of Ombuds Programs (2017)
  • ACCUO Toolkit
  • Garstang v. Superior Court (Caltech)
  • ACUS Recommendation on the Use of Ombuds in Federal Agencies
  • Declaration of Best Practices for University of California Ombuds

About Me

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Tom Kosakowski
Los Angeles Area, California, United States
I am a University Ombudsperson, Mediator, and Attorney. The material in this blog does not reflect on any matters I have handled or am currently handling. This information should not be construed as legal, medical or psychological advice; readers should consult their own professionals for advice. (I can be contacted at Tom [dot] Kosakowski [at_sign] gmail [dot] com.)
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