IOA Conference Session Aims to Attract Ombuds Support Staff

At the International Ombudsman Association's Eighth Annual Conference in Miami, Florida, April 21-24 2013, most session are intended for practicing and aspiring Ombuds.  One concurrent session stands out.  “Who’s Out Front: Skills for the Ombuds Assistant,” scheduled for Tuesday, April 23 at 1:30 p.m. is for those who assist the Ombuds and for Ombuds officers. 

The program will cover the effectiveness and the importance of “Who’s Out Front” – the duties, relationship, communication and knowing your organization. The course will also discuss the pros and cons in this position while adhering to the IOA SOP’s and code of ethics. Participants will also be encouraged to share their own experiences.  Speakers will include Victoria Dowd, Program Specialist at the Ombuds Office at the University of North Carolina at Chapel Hill; Glenda Dickson, Ombudsman Assistant at the office of the Ombudsman at Clemson University; Jayla Henry, Program Assistant at the Dispute Resolution Program at Halliburton; and Tanisha McGill, Senior Program Assistant at the office of Ombuds Services at the World Bank.