- "Reflections on a Team Approach to an Ombuds Office," by Melanie Jagneaux, Bonnie Bonnivier, Josie Stiles, and Michael Mayer, all of Baker Hughes; and
- "Personal Reflection: How the Ombuds Role Changes the Practitioner," by Jan Newcomb and Dawn Duque.
Related posts: Journal of IOA Appoints New Editor; Journal of IOA Now Available Through EBSCO; Journal of IOA Highlights Bullying Issues; Journal of IOA Focuses on Fairness and Equity; Journal of IOA Explores Issues of Confidentiality; Journal of IOA Publishes Volume on Informality; Journal of IOA Spotlights Solo Practice; Journal of IOA Highlights Ombuds' Creative Side; Journal of IOA Celebrates Work of Pioneers; Journal of IOA Publishes Seventh Volume; Journal of IOA Looks at Empiricism and Ombuds Practice; Journal Marks Tenth Anniversary of International Ombudsman Association; Journal of IOA Publishes Volume 9.
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