The issue includes these articles:
- “Interview with a Pioneer: Alan Lincoln, Founding Editor of the Journal of the International Ombudsman Association” by Tom Sebok;
- “Courage in Ombuds Work” by Cynthia Joyce;
- “Prepared to be Valuable: Positioning Ombuds Programs to Assure Their Worth” by Andrea Schenck and John W. Zinsser; and
- “I Was Just Thinking About Ombuds Questioning Authority” by Don Noack.
Related posts: Journal of IOA Now Available Through EBSCO; Journal of IOA Highlights Bullying Issues; Journal of IOA Focuses on Fairness and Equity; Journal of IOA Explores Issues of Confidentiality; Journal of IOA Publishes Volume on Informality; Journal of IOA Spotlights Solo Practice; Journal of IOA Highlights Ombuds' Creative Side; Journal of IOA Celebrates Work of Pioneers.