The commercial case management system for ADR programs has added IOA reporting categories to increase the utility for Ombuds offices. Caseload Manager says that it is used by over 140 ADR programs, including the Ombuds offices at ICANN and South Texas College. The cost for Caseload Manager is $1,750 for multiple users, plus a monthly or annual subscription that depends on the number of new cases. (Caseload Manager for Ombuds.)
