In a brief summary covering her first 18 months as the University of California Riverside Ombuds, Indu Sen reports a dramatic increase in her caseload. Comparing the first and second nine month periods (10/07 to 7/08 and 8/08 to 5/09), Sen observed a 41% jump in visitors with concerns, complaints, and need for assistance. She attributed the increase to outreach efforts, including regular presentations at orientations, lunch discussion groups, presentations at faculty retreats, teaching and training in conflict resolution, an upgraded website, and new informational materials. In addition, Sen articulates how the values of her office coincide with the the long-term goals of the University. (UCR Ombuds 2009 Report.)
Related posts: UC Riverside Ombuds Expands Extern/Intern Program; UC Riverside Enacts Ombuds Charter.