The Ombudsman for Banking Services and Investments has appointed Douglas Melville as its ombudsman and chief executive officer. OBSI is a voluntary dispute-resolution service established in 1996 that deals with complaints between participating Canadian financial service firms and their clients. Melville has been serving as interim ombudsman since mid-May, following the resignation of David Agnew. "Mr. Melville brings to the Ombudsman role a rich and varied background in financial services, dispute resolution, public policy, media, government, and community relations," said Peggy-Anne Brown, chair of OBSI's board of directors. Melville originally joined the organization in 2006 as senior deputy ombudsman for banking services. He earned his BA from Carleton University, a JD and an MBA from the University of Western Ontario, and an LLM from Osgoode Hall Law School at York University. (Toronto Star.)
Related post: Canadian Banking Ombuds Releases Year-End Review.