Here are the scheduled speakers:
Welcome Reception
Networking Breakfast
October 20
Networking Breakfast
Welcome + Opening Remarks
Keynote Presentation, Speakers: Jennifer Moore Rattray, CEO, End Homelessness Winnipeg
Plenary
- From Montreal to New York City: Bringing the Voice of Ombudsmen to the United Nations General Assembly, Speakers: Nadine Mailloux, Ombudsman, Montreal Ombudsman
Concurrent Sessions
- The Missing Link in Trust: Mastering the Right to Information to Eliminate Systemic Points of Friction, Speakers: Marie-Claude Laquerre, Ombudsman, Université de Sherbrooke
- How Ombudsmen build trust: Restoring confidence in the Australian energy sector
- Independent Oversight Through Earned Trust, Speakers: Robyn Hynes, Director General of Operations and Deputy Ombuds, Department of National Defence and Canadian Armed Forces Ombudsman
Concurrent Sessions
- Finding Space for Inclusion in Ombuds Practice
- From Promise to Practice: Ombudsman Ontario’s Indigenous Services Plan in Action, Speakers: Andrea Dobi, Director, Organizational Strategy and Operational Support, Ombudsman Ontario
- Trust Isn’t a Given: Building Trust with Indigenous People and Communities, Speakers: Alexander Jeglic, Procurement Ombud, Office of the Procurement Ombudsman; Claudia Cachagee, Early Resolution Indigenous Specialist, Patient Ombudsman; Craig Thompson, Ombudsman, Patient Ombudsman (Ontario)
- Strengthening Institutional Trust Through Ombuds Practice and Best Practices: What Ombuds Offices Can Do—Now, Speakers: Alexander Jeglic, Procurement Ombud, Office of the Procurement Ombudsman; Matthew Chapman, Ombudsperson and Public Interest Disclosure Commissioner, OmbudsPEI; Megan Poole, Program Review Advisor, Office of the Veterans Ombud; Norma Barrett, Queen's University Ombudsperson, Queen's University; Valerie Phillips, Interim Correctional Investigator, Office of the Correctional Investigator
- Impartiality in the Face of Complexity: The Role of the Education Ombudsman in Quebec, Speakers: Jean-François Bernier, National Student Ombudsman, National Student Ombudsman
- Beyond Awareness: Outreach as a Core Ombuds Service, Speakers: Nicole Rallis, Engagement Advisor, BC Ombudsperson
October 21
Networking Breakfast
Welcome + Opening Remarks
Plenary
- Toward Inclusive Public Services in the Digital Age
- Public Trust in Services that leverage AI and Implications for Ombuds
Concurrent Sessions
- Under Pressure: AI, Judgment, and the Modern Ombudsman, Speakers: Chad Bouman, Manager of Investigations, Alberta Ombudsman’s Office
- Adopting a Proactive Approach: Developing and Implementing a Framework for Segregation Oversight in Nova Scotia Correctional Facilities, Speakers: Chase Smith, Investigation and Outreach Officer, Nova Scotia Office of the Ombudsman; Rachael Burton, Investigation and Outreach Officer, Nova Scotia Office of the Ombudsman
- Radical Hope: Healing in the Heart of Bureaucracy, Speakers: Nadia Ferrara, Ombuds, Indigenous Services Canada and Privy Council Office
Keynote Presentation
- Speakers: Senator Raymonde Saint-Germain, Independent Senator, Senate of Canada
- Digital Fairness Framework: A Workshop on Administrative Fairness in the Age of AI, Speakers: Alvaro Diaz, Digital Fairness Specialist, BC Ombudsperson
- Bridging the Gap: How Oversight Bodies Can Support Vulnerable People Through Complex Systems, Speakers: Danielle Colmenero, Manager, Investigations, Ombudsman Ontario
- Small but mighty. Strengths, challenges and lessons learned in the context of small ombudsman offices, Speakers: Jason Pedlar, Yukon Ombudsman, Yukon Ombudsman; Katerina Lysenko, Investigator, Yukon Ombudsman; Krista Carnogursky, Ombud of the Northwest Territories, NWT Ombud
Concurrent Sessions
- Respectful Engagement: How Ombuds offices can champion leading practices for providing services to the public in challenging times, Speakers: Jennifer Jones, Manager, Public Authority Consultation and Training team, British Columbia Office of the Ombudsperson
- Investigating Fairness: What Ombuds are actually doing in the murky pond of complaint handling, Speakers: Heather McGhee Peggs, Managing Director, JustEquitable Inc.
- Building Trust: Practices, Perceptions and Ways Forward, Speakers: Annick Dallaire, Service Quality and Complaints Commissioner, Santé Québec Nord-de-l’Île-de-Montréal; Caroline Roy, Ombudsman, Université de Montréal
Banquet Dinner
October 22
Networking Breakfast
Welcome + Opening Remarks
Concurrent Sessions
- From Complaints to Signals: A Prototype for Stronger Ombuds Diagnostics and Earlier Upward Feedback
- From Presence to Impact: Rethinking Ombuds Engagement in Higher Education, Speakers: Edmun Natkunarajah, Assistant Ombudsperson and Outreach Officer, Toronto Metropolitan University
- Well, I know what I mean! – Writing clearly, not for you, for the reader, Speakers: Maddi Didychuk, Acting Senior Investigator, Alberta Ombudsman
Concurrent Sessions
- Inside Rethinking Justice: Designing a Mixed-Methods Systemic Investigation, Speakers: Dr. Benjamin Roebuck, Federal Ombudsperson for Victims of Crime, Office of the Federal Ombudsperson for Victims of Crime; Hoori Hamboyan, Senior Advisor, Office of the Federal Ombudsperson for Victims of Crime
- From Systemic Investigation to Legislative Reform: How Ombuds Work Shaped Bill C-16
- Academic Integrity and Administrative Fairness: Clashing Values in the Wake of Generative Artificial Intelligence, Speakers: Carolyn Brendon, University Ombuds, McMaster University
Closing Remarks
(FCO 2026 Conf.)
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