The latest annual report from McMaster University Ombuds Shelley Lancaster and Carolyn Brendon includes the usual visitor statistics -- 371 cases in the academic year ended April 30, 2009 -- but relegates the data to the end of the report. The focus instead is on addressing the question: What Does a McMaster University Ombuds Do? There is an extensive discussion of the Ombuds' unique characteristics of neutrality, independence, confidentiality and a commitment to fairness. Several case studies are provided that highlight the many kinds of information and service the Ombuds provide. The report is also illustrated throughout by pictures of the beautiful campus. (McMaster Ombuds 2009 Report.)
Prior posts: McMaster University Ombuds Profiled; McMaster University Ombuds Releases (2008) Annual Report.