There are many different forms that an ombudsman’s role can take, including that of a full-time or part-time employee, or as an independent contractor or consultant. Exactly which structure would most benefit a particular firm is a critical issue that should be considered in advance. Firms also should consider whether they are willing to take the corrective and organizational actions recommended by an ombudsman before engaging one.
The article was written by Andrew Cohn, a former litigator who is now a conflict management consultant. (Law Practice Today.)
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