Shirley Nakata, the UBC Ombudsperson for Students, reported that her office saw a 40% increase in visitors last year. She attributes the increase to a growing awareness about the office and anticipate that the caseload will continue to grow in the coming year. Nakata, who is assisted by Ombuds Officer Joy Coben, also said that about 60% of visitors were undergraduate students and of those, most were third and fourth year students.
The annual report offers a number of observations about systemic problems and suggests possible options for addressing the issues. The work of the Ombuds Office is also illustrated through several case studies. (UBC Ombuds 2011 Report.)
Related posts: University of British Columbia Names First Ombuds for Students; Ombuds at University of British Columbia Publishes First Annual Report; University of British Columbia Ombuds Posts Second Annual Report; University of British Columbia Ombuds Faces Funding Shortfall; University of British Columbia Students Vote to Fund Ombuds Office.