Shirley Nakata, who was appointed UBC Vancouver’s first Ombuds for Students in 2009, has issued an annual report covering the latest calendar year. Nakata provides data about the 53 cases she handled and provides case summaries of several matters. (UBC Ombuds 2009 Annual Report.)
She also describes the experience of starting up an office: "articulating and honing the mandate and role of the Office, finding office space, constructing and launching the Ombuds website, and all the myriad of other activities required to build a new office from scratch."
Related posts: University of British Columbia Names First Ombuds for Students; New Website for University of British Columbia Ombuds Office.