- Organizational Ombuds—Ensuring an Effective Dispute Resolution System by Randy Williams explains that an Ombuds program is an essential part of a resolution system that mitigates risk, protects reputation, reduces financial and human costs, complies with laws, regulations and policies, and fosters an ethical work environment;
- Organizational Ombuds: Competencies, Conversations and Case Management by Susan Casino highlights the specific characteristics and skill sets that distinguish exceptional Ombuds; and
- Profiles in ADR—Paths to the Same Amazing Job—Ombudsman by Laura A. Kaster incorporates interviews of three outstanding Ombuds to sketch the possible paths to the profession.
December 04, 2013
NY Dispute Resolution Lawyer Magazine Highlights Ombuds
The current issue of the publication from the NY State Bar Dispute Resolution Section includes three articles about Ombuds.
Labels: Scholarly Articles/Research