The article, "Petr Ombudsman A new chapter operational conflict management in Romania" is in German and behind a paywall, but an English summary is available:
The article is a report on the implementation of the first organisational ombudsman office in a Romanian company. It sheds light on the background of the idea and shows the specifics of the implementation concept. Starting from the organisational embedding, over the operation principles and on to the communication measures, the authors identify success criteria that can be an orientation help for other implementation projects.(Konflikt Dynamik.)
Tip of the hat to John Zinsser.
Related post: IOA Publishes Survey of Ombuds Compensation; Romania's Largest Corporation Seeks Input on Ombuds Practices; OMV Petrom Shares Results of Ombuds Survey.