Foundations of Organizational Ombudsman Practice
This course benefits the recently appointed ombudsman, individuals interested in becoming an ombudsman or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.
Faculty: to be determined.
Introduction to Mediation
Description forthcoming.Emotional Intelligence
Faculty: Melissa Brodrick, Ombudsman, Harvard School of Medicine.
Faculty: Susan Casino, Director of Ombuds Services, Apollo Education Group.
Working with Groups Workshop
Faculty: Lisa Witzler, PhD, and Tyler Smith, Associate Ombuds, National Institutes of Health.The training will take place at the Hilton Alexandria Mark Center. (IOA Training Info.)