Three-Day Course
October 17-19
Foundations of Organizational Ombudsman Practice
This course benefits the recently appointed ombudsman, individuals interested in becoming an ombudsman or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.
Faculty: to be determined.
Half-Day Courses
October 20
Introduction to Mediation
Description forthcoming.Emotional Intelligence
Faculty: Melissa Brodrick, Ombudsman, Harvard School of Medicine.
Description forthcoming.
Faculty: Susan Casino, Director of Ombuds Services, Apollo Education Group.
Full-Day Course
October 21
Working with Groups Workshop
Description forthcoming.
Faculty: Lisa Witzler, PhD, and Tyler Smith, Associate Ombuds, National Institutes of Health.The training will take place at the Hilton Alexandria Mark Center. (IOA Training Info.)
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