July 19, 2016

FCO/Osgoode Opens Registration for Fall 2016 Ombuds Certificate Program

The Forum of Canadian Ombudsman and Osgoode Hall Law School at York University will offer their certificate program, Essentials for Ombuds, September 26-30, 2016 in downtown Toronto.  This is the fourth annual offering of the program.

The course is "both comprehensive and in-depth [and] intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role." Here are the details:
Taught by a highly distinguished faculty of practising Ombuds, lawyers and academics from across Canada, all of whom are leaders in their field, the certificate program will give you the theory, knowledge and practical skills to competently and confidently handle day-to-day challenges as well as more complex issues. The teaching style is a mixture of lectures, group discussion and hands-on practical exercises, providing a rich, interactive learning format. 
  • Day 1:  Establishing the Framework for Effective Ombuds Practice  
  • Day 2: Scope of the Ombuds Role 
  • Day 3: Inquiries and Investigations (Individual and Systemic); Scope of the Ombuds Role (continued)
  • Day 4: Trend Analysis/Challenges & Opportunities for Ombuds
  • Day 5: Report Writing
The announced faculty are: 
  • Professor Lorne Sossin, Dean, Osgoode Hall Law School, York University 
  • Nora Farrell, Ombudsperson, Ryerson University 
  • Gregory J. Levine, Barrister & Solicitor 
  • Shirley R. Nakata, Ombudsperson for Students, University of British Columbia 
  • Fiona Crean, Ombudsman, Hydro One 
  • Renée Gavigan, Acting Deputy Ombudsman, Ombudsman Saskatchewan 
  • Kwame Addo, Office of Toronto Ombudsman 
  • Alison Stewart, Senior Strategic Communications Consultant 
  • Gareth Jones, Director, Special Ombudsman Response Team, Office of the Ombudsman of Ontario 
  • Howard Sapers, Correctional Investigator of Canada 
  • Becky McFarlane, The 519 Church Street Community Centre 
  • Sandra Morrison, Organizational Ombudsman, Scotiabank, Toronto 
  • Guy Parent, Veterans Ombudsman 
  • Johanne Savard, Ombudsman, City of Montréal 
  • Barry Fleming, Citizens’ Representative for Newfoundland and Labrador 
  • Ian Darling, Ombudsperson, Tarion Warranty Corporation 
  • Barbara Finlay, Acting Ombudsman, Province of Ontario 
  • Mary McFadyen, Ombudsman and Public Interest Disclosure Commissioner, Province of Saskatchewan 
  • Kevin Page, Chairholder of the Jean-Luc Pepin Research Chair on Canadian Government, University of Ottawa 
  • David B. Butt, Barrister Kwame Addo, Director, Investigations & Conflict Resolution, Ombudsman, City of Toronto  
Registration closes September 12, 2016. (Osgoode Course Info.)
Related posts: IOA Unveils Certification Program for Organizational OmbudsQueen Margaret University is Creating a Center for Ombuds TrainingForum of Canadian Ombudsman Offers Certificate ProgramFCO and Osgoode Law Offer Second Ombuds Certificate ProgramForum of Canadian Ombudsman Offers Training at Université de Sherbrooke.


  1. There is a difference between a "certificate" program, and a "certification program." It appears that this program offered by FCO and Osgoode Hall Law School is a "certificate" program (as stated in the description), in that attendees receive a certificate of completion at the end of the 5 days (similar to completing other Ombudsman courses)- rather than receiving a designation of being "certified".

    1. This is a good point. I have changed "certification" in the first sentence to "certificate." Thanks.