The latest issue of the United Technologies Corp employee newsletter features Lily Xu, one of three Ombudsmen for the American multinational. The article traces Xu's career from 2009 at subsidiary Pratt & Whitney through a leadership training program and into the Ombuds Office in 2014.
Here's a portion:
She currently is a UTC Ombudsman, one of only three serving the company’s 220,000 employees worldwide. The Ombudsman program acts as a confidential communication channel where employees can voice business-related concerns and receive counseling on how to resolve them.
Lily credits mentors she has met at UTC for encouraging her to transition into this role. “Patti Lynch helped launch the Ombudsman program 30 years ago,” says Lily. “She encouraged me to step outside my comfort zone and develop the skill set required for this role.”