The contents include:
- Ombuds (An Introduction) by the Dispute Resolution Magazine Editorial Board
- A Broader View of Dispute Resolution by Charles L. Howard
- In the Private Sector, Ombuds Office Is Based on Core Values by Charmhee Kim, Ralph Johnson, and Lynne Chaillat
- Reflections of a Federal Agency Ombuds (The Consumer Financial Protection Bureau) by Wendy Kamenshine
Unfortunately, most of the articles are behind a paywall. (ABA DRS Magazine.)
Related posts: ABA Dispute Resolutions Newsletter Focuses on Ombuds; Guide to Ombuds Sessions at 2015 ABA Dispute Resolution Conference; ABA Webinar to Spotlight Ombuds in Healthcare; ABA Labor and Employment Law Conference to Feature Ombuds; UN Ombuds to Headline ABA Dispute Resolution Conference; ABA Section of Dispute Resolution Devotes Newsletter to Ombuds Issues; New Chair of ABA Section of Dispute Resolution Has Ties to Ombuds; Many 2016 ABA Dispute Resolution Section Leaders Have Ombuds Ties.