As part of its bicentennial celebration, Harvard Law School hosted a summit in October 2017 featuring alumni whose practice and work has focused substantially on negotiation, mediation, and dispute resolution. One of the speakers was Jennifer Reynolds, who talked about serving as the interim Ombuds at the University of Oregon in 2016.
The brief presentations were styled on the popular NPR program, “The Moth.” Reynolds, who is also a professor at UO's School of Law, says that she the most important thing she learned from her time as an Ombuds is that "small disputes matter." Her comments are insightful and eloquent. Other speakers of note include Robert Mnookin and Shelia Heen. (HLS in the World.)
Related posts: University of Oregon Approves Confidentiality of Ombuds in Title IX Matters; Harvard Law Students Assist Red Cross Ombuds Office With Strategic Research; United Nations Ombuds to Address Harvard Law Students; University of Oregon Appoints Interim Ombuds; Outgoing Ombuds Releases Annual Report; Harvard Students Provide Consulting Services to Two Different Ombuds Programs.