This marks IOA's third venture into training in Latin America. In January 2012, IOA presented Ombuds 101 (the predecessor to Foundations) and a one-day specialized course. Then, in October 2013, IOA joined with the Associação Brasileira de Ouvidores to offer a joint training program Sao Paulo.
Here are the details of the IOA course in Chile:
Foundations of Organizational Ombudsman Practice
This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.The training will take place at the Pontificia Universidad Católica de Chile. Attendees must arrange their own accomodations. Priority registration deadline is July 31, 2018. (IOA Training Info.)
Faculty: Lee Twyman, Ombuds for the Rochester Institute of Technology; José Martinez Aragón, Ombudsman for the World Health Organization; and Francisco Espejo Elgueta, United Nations Regional Ombudsman for Latin America and the Caribbean
Related posts: IOA Offers Ombuds Training in Santiago; IOA Updates Course Offering for Santiago; Brazilian Ombudsmen Association Joins with International Ombudsman Association for Training; Professor to Serve as First Ombuds for Pontifical Catholic University of Chile; Universidad Católica de la Santísima Concepción Appoints First Ombuds