July 02, 2018

IOA Training Returns to Chile

The International Ombudsman Association will offer its signature training program for Organizational Ombuds in Santiago on October 8-10, 2018. The training is sponsored by the Pontificia Universidad Católica de Chile and its Organizational Ombudsman Office, which was the first such program in Chile. The course will be conducted in English with simultaneous Spanish translation. The course participant guide and materials will be translated into Spanish.

This marks IOA's third venture into training in Latin America. In January 2012, IOA presented Ombuds 101 (the predecessor to Foundations) and a one-day specialized course. Then, in October 2013, IOA joined with the Associação Brasileira de Ouvidores to offer a joint training program Sao Paulo.

Here are the details of the IOA course in Chile:

Three-Day Course
October 8-10

Foundations of Organizational Ombudsman Practice 

This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Faculty: Lee Twyman, Ombuds for the Rochester Institute of Technology; José Martinez Aragón, Ombudsman for the World Health Organization; and Francisco Espejo Elgueta, United Nations Regional Ombudsman for Latin America and the Caribbean
The training will take place at the Pontificia Universidad Católica de Chile. Attendees must arrange their own accomodations. Priority registration deadline is July 31, 2018. (IOA Training Info.)

Related posts: IOA Offers Ombuds Training in SantiagoIOA Updates Course Offering for SantiagoBrazilian Ombudsmen Association Joins with International Ombudsman Association for TrainingProfessor to Serve as First Ombuds for Pontifical Catholic University of ChileUniversidad Católica de la Santísima Concepción Appoints First Ombuds


  1. Why not offer the training in Spanish (in Chile) and Portuguese (in Sao Paulo)? There are IOA members (I know at least two) who are practicing organizational ombuds in the US and are completely trilingual (English/Spanish/Portuguese), with significant training/teaching experience.

  2. The 2012 and 2013 courses were planned but never happened because of logistic reasons. This upcoming course therefore would be IOA's first training in the region.

    1. I understood that; thanks for clarifying, anyway. Still, why not offer it in Spanish? The materials will be translated to Spanish. It doesn't seem like there will be any participants who are not Spanish speakers. Why not offer a trainer who can deliver it without the additional (and generally high) cost of simultaneous translation? Not to mention that it would be easier for the participants to get the message directly than to get it through simultaneous translators, no matter how good they may be. It's just a question; I am genuinely curious.

  3. Sorry. That was not intended as a reply to your comment. I don't know why this course was designed the way it was.

  4. mschragerIOA7/13/2018 8:09 AM

    Thank you for the correction. In regards to the question from Anonymous, I'm happy to answer. The decision for this course was that it would be taught by qualified Foundations instructors using a combination of translated English and direct instruction in Spanish. We will consider future courses being taught in other languages by qualified instructors, as we continue to expand the instructional program internationally.