The Ombuds Blog: IOA Presentation on Ombuds Evaluation

April 15, 2008

IOA Presentation on Ombuds Evaluation

ICANN Ombuds Frank Fowlie and Pacifica Human Communications principal John Zinsser made a presentation at the IOA annual conference on "Evaluating Ombudsman Offices: How do You Know What You Know and a Value Model." The presentation is available on line. (ICANN Ombudsman Blog.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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April 15, 2008

IOA Presentation on Ombuds Evaluation

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