Job Posting: Customs and Border Protection

The Department of Homeland Security is seeking applications for an Ombudsman (Program Manager) in the Customs and Border Protection Office of the Commissioner in Washington, DC. In many respects the position is an Organizational Ombuds (e.g.: "conduct informal inquiries and make attempts to successfully resolve internally-generated complaints, disputes, and disagreements regarding the application of CBP policies and procedures"). In addition, there is some required management input that may compromise neutrality (e.g.: "prepare or coordinate the preparation of papers and briefings to assure awareness and recommend solutions to especially difficult problems and issues of special interest to the Commissioner and Deputy Commissioner"). Dispute resolution experience, US citizenship and a drug test are required; Ombuds experience is preferred. Salary range is $115,317-$149,000/year and applications are due by April 25. (FederalGovernmentJobs, Job Ann. No.: WAS-179829-TLW.)