Bruce MacAllister says that he has been working with "a large professional organization in Albuquerque to help them design a new Ombudsman program that will serve as a resource to help both members of the public and members of the professional organization find information and support and resolve conflicts and issues of concern."
According to MacAllister, the unnamed organization is interviewing applicants and will launch its new Ombuds program within the month. MacAllister was the Laboratory Ombuds Program Director at Los Alamos National Laboratory from 1996 to 2006. He is now with the consulting firm Business Excellence Solutions. (BizExTeam Blog.)
Thanks for mentioning this really fun and rewarding initiative! There will be more information posted on the bizexteam website in a week or so as soon the program goes "live." Meanwhile, if anyone wants more information or is interested in samples of the implementation plan or other materials, please feel free to contact me!
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