The Ombuds Blog: Overview of the Long-Term Care Ombudsman Program

January 11, 2013

Overview of the Long-Term Care Ombudsman Program

The National Long-Term Care Ombudsman Resource Center has posted a general overview of the Long-Term Care Ombudsman Program highlighting the history, role and responsibilities of the program.

Offered as a set of slides and related materials, the presentation addresses the program responsibilities required by federal law: what the LTCOP does, who Long-Term Care Ombudsmen represent and how to work with the them. (NORC.)

This is an excellent summary for anyone needing a better understanding of long-term care Ombuds.

Related posts: Resources Online and Beyond for the Aspiring Ombuds; National Association of State Long-Term Care Ombudsman Programs Publishes Standards of Practice; Differentiating Advocacy and Organizational Ombuds.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 11, 2013

Overview of the Long-Term Care Ombudsman Program

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