The International Ombudsman Association will offer two training program in October 2019 at the Kimpton Hotel Monaco. IOA's signature course, "Foundations," provides the primary training for new Organizational Ombuds. A two-day course offers advanced mediation training.
Foundations of Organizational Ombudsman Practice
This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
Faculty: Lynne Chaillat, McKinsey & Company; Hector Escalante, University of the Pacific; Tom Kosakowski, University of Southern California, Health Sciences Campus; and Donna Louden, National Renewable Energy Laboratory.
Two-Day Specialized Course
Mediation Theory and Skills for the Organizational Ombudsman
This two-day mediation course is designed to provide a theoretical and practical overview of the formal mediation process and mediator skills as they relate to an ombudsperson’s practice.
Faculty: Melissa Brodrick, Harvard Medical School/School of Dental Medicine/T. H. Chan School of Public Health.
(IOA Event List.)