After its first permanent Ombuds withdrew just a few weeks into her two-year term, Iowa State University quickly recruited former civil rights attorney, Elaine Newell. She appreciates transitioning to an academic environment. "It has collegial intent, tough topics are not off-limits, and people are always thinking about new things," she said. Newell said her biggest job adjustment is also one of its greatest benefits. "I can't advocate for either party in this role," she said. "I must remain completely neutral to help them resolve the issues. But the good news is I no longer carry the burden alone of finding the one right way to help a client." Newell hopes to see continued growth in visitors to her office. (Ames Tribune.) Related post: Iowa State Loses First Permanent Ombuds, Quickly Hires Replacement.
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