Ombuds often coach a visitor to apologize or facilitate an apology from one or more parties.
Over at Mediate.com, Vivian Scott says that an effective apology has four elements:
Over at Mediate.com, Vivian Scott says that an effective apology has four elements:
- Explicit details,
- A demonstration that your regret is about your actions and not his reactions,
- A promise that it won’t happen again, and
- An offer to make up for your behavior.
Scott, who is the author of Conflict Resolution at Work For Dummies, says that a good apology can not only repair a broken alliance but it can stand as the beginning of a very productive relationship. (Mediate.com.)
See Also:
ReplyDeleteThe detailed advisory crafted by Marsha Wagner, OO of Columbia University, to which many of us link: web.mit.edu/ombud/self-help/apology.pdf
And ... caveat ... for those of us who serve world citizens, apologies may or may not be consonant with local culture.