The Ombuds Blog: Resource Book for Teaching Conflict Management

February 13, 2007

Resource Book for Teaching Conflict Management

The Consortium for Negotiation and Conflict Resolution at Georgia State University has compiled a set of exercises for teaching conflict management. Some of the contributors are practicing ombuds:

Carmen McKines, "Recognizing the Nature and Sources of Conflict: Conflict Styles";
Mary Chavez Rudolph, "Conflict Related Roles"; and
Tom Sebok, "Making Conflict More Difficult to Resolve (or Learning from Common Mistakes)."

(CNRC Swap Meet Sourcebook; found via Campus-ADR Weblog.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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February 13, 2007

Resource Book for Teaching Conflict Management

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