The Ombuds Blog: Community College of Denver Adopts Best Practices for Ombuds

July 12, 2024

Community College of Denver Adopts Best Practices for Ombuds

Crystal D. Hernandez has served as the Student Support Ombudsperson for CCD since 2021. A new website for her office adopts a new title, "Student Ombuds," and makes it clear that her role is confidential, impartial, informal, and independent. The community college with three campuses in the Denver metro area enrolls over 8,000 students.

Hernandez has worked at CCD for 20 years and has held a variety of roles in student affairs. (CCD Ombuds; LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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July 12, 2024

Community College of Denver Adopts Best Practices for Ombuds

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