The Ombuds Blog: Leiden University Medical Center Appoints First Ombuds

July 05, 2024

Leiden University Medical Center Appoints First Ombuds

In January 2024, Leids Universitair Medisch Centrum, the teaching hospital affiliated with Leiden University in the Netherlands, named Margot Snelders-Pouw as its first Ombudsfunctionaris. As the LUMC Ombuds, she serves as a confidential, independent, and neutral resource for employees, including PhD students.

Snelders brings 13 years of mediation and mediation training experience to the position. She has been a confidential advisor with Xtra Welzijn, a welfare organization in The Hague, and a mediator/trainer/coach with Care2Support, a consulting company based in England. In addition to her new Ombuds role, Snelders continues as a mediator for family matters before the court and Legal Aid Board in The Hague. Her prior career was as a critical care nurse and pharmaceutical manager and sales. (LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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July 05, 2024

Leiden University Medical Center Appoints First Ombuds

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