The Ombuds Blog: Meet the Ombuds for Asian Infrastructure Investment Bank

March 14, 2025

Meet the Ombuds for Asian Infrastructure Investment Bank

Louisa Tseng was named the Senior Ombuds Services Officer for the multilateral development bank in November 2021. The news comes from the University of Hong King, which is hosting a seminar on "Infrastructure, Wellbeing and Conflict Prevention" featuring Tseng as a speaker.

There is little public biographical information about Tseng (or the AIIB Ombuds program), but the seminar bio states:

Louisa Tsang joined the Asian Infrastructure Investment Bank (AIIB), the world’s second-largest multilateral development institution, in November 2021 to establish the Organizational Ombudsperson program. In her role within AIIB’s Office of the Ombudsperson, she offers independent, impartial, informal and confidential assistance in resolving conflicts and workplace issues, addresses career development concerns, and handles allegations of harassment and discrimination. Additionally, she monitors trends and emerging issues within the AIIB and advises senior management on strategies to enhance the workplace environment.

Tseng also is active with IOA's Asia Pacific Regional Advancement Community. (HKU Events; IOA AP-RAC.)

Related posts: Job Posting (Ombudsperson).

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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