The Ombuds Blog: Peruse Ombuds Dissertations at Nova Southeastern University

March 25, 2025

Peruse Ombuds Dissertations at Nova Southeastern University

The Department of Conflict Resolution Studies at NSU Florida has been publishing its students' theses and dissertations since 2012. Four dissertations in the past two years have looked at the work of Ombuds and all are available online:

"Human Resource Professionals and Ombuds: Perceptions, Challenges, and Benefits of Their Working Relationship and Interactions A Qualitative Descriptive Study" (2024 dissertation), Herbert S. Ambrose [Employee Services & Operations Manager at NSU]
"An Exploratory Study of Ombuds as Agents of Change: From Observation to Action" (2024 Dissertation), Michael A. Wahlgren [current position unknown]
"Competencies of Ombuds in Higher Education" (2023 dissertation), Alicia Booker [Ombuds at Baylor College of Medicine]
"Navigating the Human Side of Workplace Conflict: A Comparative Study of Organizational Ombuds' Similarities and Differences" (2021 dissertation), Linda Kovack [Ombuds and Principal of Coastal Conflict Resolutions]

Neil Katz, a professor who became the college's first Ombuds in 2022, was an advisor for most of the dissertations. (NSU Works.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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March 25, 2025

Peruse Ombuds Dissertations at Nova Southeastern University

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