In the latest excerpt from an video interview, Howard Gadlin, the Ombudsman at the National Institutes of Health, discusses the difference between the roles of a mediator and an Ombuds.
He says that Ombuds use mediation as one of many tools. In addition, Ombuds do not simply resolve discrete conflicts, but also assist an organization to identify the policies and regulations that are causing internal conflict. (Mediate.com.)
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