Ombudsmen will need to be more pro-active, and more willing to identify the failings and weaknesses of media, banks, universities and governments. This may be a more vigorous and activist form of ombudsmanship than we have seen in the past. But the past, it is said, is another country. We are in a much different place these days and ombudsmen need to acknowledge that.His full post deserves a read by all Ombudsmen. (Now the Details.)
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