Here is an overview of the agenda:
October 3
October 4
Concurrent Sessions
- Raising Your Voice for Public Policy Advocacy as an Ombudsman – Presenter: Melanie S. McNeil, Esq. – Georgia State Long-Term Care Ombudsman
- Writing: Keep it Simple – Presenter: Marianne Odom – Journalism Coordinator/Associate Professor, San Antonio College
Concurrent Sessions
- Collaboration with Non-profit Sector – Presenter: Diane Welborn, Dayton Ombudsman, Joint Office of Citizen Complaints)
- Creative Case Strategizing – Kristie Hirschman, Ombudsman, Iowa Office of Ombudsman
Lunch and Keynote Speech
Plenary Session
- Crisis De-escalation for the Ombudsman – Dennis Nyland, Montana Mental Health Ombudsman
USOA Chapters Meeting
- Children and Families; Federal; Corrections; Healthcare; Education; Municipal
International Ombudsman Institute Meeting
October 5
- Administrative Fairness Guidelines – Presenter: Alberta Office of the Ombudsman
Concurrent Sessions
- Effective Moral-suasion: Leveraging Social Behavior as a Catalyst for Change – Presenter: Sharon Squire, Deputy Veterans Ombudsman, Office of the Veterans Ombudsman (Canada)
- Interviewing – Linda Lord-Jenkins, Retired Ombudsman, State of Alaska
Plenary Session
- Building a Community of Respect through Effective Communication – Presenters: Suzanne Droleskey, Executive Director, Public Partnership and Outreach Effectiveness, Office of the Provost, Texas A&M University; Linda Edwards, Training Specialist, Public Partnership and Outreach, Texas A&M University
Networking Event — Rio Plaza
October 6
- Suffer from BURNOUT? Give’em the F.I.N.G.E.R.! – Presenter: Mark Yarbrough, Former County and District Attorney of Lamb County, TX
Conference Closing
Registration for the conference is now open. (USOA Conf Info.)
Related posts: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; United States Ombudsman Association Opens Registration for 32nd Annual Conference; USOA Announces 2012 Conference Details; USOA Posts Agenda for 2013 Annual Conference; USOA 2015 Conference Agenda Set for Arizona; United States Ombudsman Association Opens Registration for 2016 Conference in Virginia.
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