July 05, 2017

U.S. Ombudsman Association Posts Agenda for 2017 Conference

USOA has announced that the details for its 38th annual conference, "The 21st Century Ombudsman: Big Challenges, Bigger Opportunities."  The event is set for October 4-6, 2017 at the Drury Plaza Hotel on the Riverwalk in San Antonio, Texas.  (USOA Conf Info.)

Here is an overview of the agenda:

October 3

Opening Reception

October 4

Conference Opening and Welcome Remarks

Concurrent Sessions

  • Raising Your Voice for Public Policy Advocacy as an Ombudsman – Presenter: Melanie S. McNeil, Esq. – Georgia State Long-Term Care Ombudsman
  • Writing: Keep it Simple – Presenter: Marianne Odom – Journalism Coordinator/Associate Professor, San Antonio College

Concurrent Sessions

  • Collaboration with Non-profit Sector – Presenter: Diane Welborn, Dayton Ombudsman, Joint Office of Citizen Complaints)
  • Creative Case Strategizing – Kristie Hirschman, Ombudsman, Iowa Office of Ombudsman

Lunch and Keynote Speech

Plenary Session

  • Crisis De-escalation for the Ombudsman – Dennis Nyland, Montana Mental Health Ombudsman

USOA Chapters Meeting

  • Children and Families; Federal; Corrections; Healthcare; Education; Municipal

International Ombudsman Institute Meeting

October 5

Plenary Session

  • Administrative Fairness Guidelines – Presenter: Alberta Office of the Ombudsman

Concurrent Sessions

  • Effective Moral-suasion: Leveraging Social Behavior as a Catalyst for Change – Presenter: Sharon Squire, Deputy Veterans Ombudsman, Office of the Veterans Ombudsman (Canada)
  • Interviewing – Linda Lord-Jenkins, Retired Ombudsman, State of Alaska

Plenary Session

  • Building a Community of Respect through Effective Communication – Presenters: Suzanne Droleskey, Executive Director, Public Partnership and Outreach Effectiveness, Office of the Provost, Texas A&M University; Linda Edwards, Training Specialist, Public Partnership and Outreach, Texas A&M University

Networking Event — Rio Plaza

October 6

Plenary Session

  • Suffer from BURNOUT? Give’em the F.I.N.G.E.R.! – Presenter: Mark Yarbrough, Former County and District Attorney of Lamb County, TX

Conference Closing

Registration for the conference is now open.  (USOA Conf Info.)

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