As the result of a new state law requiring every adult to be insured, the Medicaid program for Massachusetts has been overwhelmed by people seeking state-subsidized health insurance. The numbers of applications have so overwhelmed MassHealth offices that some uninsured have been forced to wait months for coverage. Health care advocates say paperwork is getting lost and applicants are getting contradictory information about whether they qualify. n response to these problems, the state agency is implementing remedial measures and has promised to setting up an ombuds office to help resolve individual problems. (Boston Globe; Boston Herald.)
So far, details of the proposed ombuds program have not been made public.