The Ombuds Blog: Friday Poll: Do You Publish an Annual Report?

May 13, 2010

Friday Poll: Do You Publish an Annual Report?

Some, but not all Ombuds publish annual reports. Do you? If so, what gets included?

Prior Friday Polls: Will You Buy Charles Howard's New Book; What was Your Path to an Ombuds Job?; In What Organizations Are You a Member?; Embracing Web 2.0; Why Aren't You Attending the IOA Conference?

4 comments:

Tom Kosakowski5/14/2010 2:10 PM
Thanks for the feedback, Susan. It's been difficult to come up with topics, so I'm happy to repeat this one. Let me know if you have other suggestions for reader polls.
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Tom Kosakowski5/21/2010 5:36 AM
Poll results:
I publish annually 26 (81%)
I report less often 5 (15%)
I do not report publicly 7 (21%)
I show total cases 31 (96%)
I show visitor demographics 20 (62%)
I show case types/issues 31 (96%)
I show case outcomes 12 (37%)
I make recommendations 22 (68%)
I provide staff profiles 4 (12%)
I describe prof. activities 20 (62%)

Total votes: 32
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Anonymous7/05/2010 10:43 AM
Tom,

Can you direct me to the 12.37% organizations that report case outcomes and save me the time of going though all of them? If yes, reply to:
ajmadrid2002@yahoo.com
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Tom Kosakowski7/06/2010 5:37 AM
Sorry, Anonymous. Respondents did not self-identify in this poll.
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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

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Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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