The private, for-profit educational institution is hiring a Student Financial Services Ombudsman. The position is primarily responsible for handling unresolved loan disputes between students and the university. (According to the U.S. Department of Education, the repayment rate of federal student loans at Strayer University is about 24%.) The position will be full time and based in Northern Virginia.
According to the job posting, the Ombudsman will review and attempt to informally resolve disputes, maintain confidentiality, and remain independent, neutral and impartial. However, the posting also indicates that the Ombuds will be assisted by the Strayer University Legal team. This appears to be a new position and there is nothing on the Strayer website about the Ombuds program. No qualifications, salary or deadline indicated. (Strayer Recruiter; U.S. Dept. of Ed.)
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