IOI President Beverly Wakem has announced that the IOI 10th World Conference will convene in Wellington, New Zealand on November 12–16, 2012. The meeting will be a forum for Ombuds from around the world to meet to share their experience and expertise. The New Zealand Office of the Ombudsmen, where Wakem serves as Chief Ombudsman, will host the conference.
In addition to the conference sessions and the IOI General Assembly, pre-conference workshops will be offered. Currently two workshops are planned: "Sharpening Your Teeth," a two-day advanced course on conducting systemic investigations taught by André Marin, Ombudsman for Ontario, Canada; and "Managing Unreasonable Complaint Conduct," a half-day session on strategies and skills to effectively and confidently deal with unreasonable complainant conduct taught by Chris Wheeler, Deputy Ombudsman for New South Wales, Australia. The non-member cost for the conference is approximately $1,000; lodging and pre-conference workshops are extra. Priority registration ends June 29. (IOI 10th World Conf.)
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