The Ombuds Blog: Job Posting: Presbyterian Healthcare Services

February 25, 2015

Job Posting: Presbyterian Healthcare Services

The non-profit health care system New Mexico is hiring an Ombudsman to be based in Albuquerque. The position, "serves to impartially investigate, address and resolve Member issues while operating with a significant degree of independence from PHP management." In addition, the Ombuds will track and analyze trends and opportunities to continuously improve services. This may be a new position--a search of the PHS website does not return any results for an Ombudsman.

Applicants must have a bachelor's degree and at least three years years in healthcare or advocacy related experience with emphasis on mediation, negotiation, oral and written communication, problem resolution and program development; and knowledge of managed care operations, as well as state and federal regulations. No salary or deadline indicated. (Jobing.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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