Here's a rundown of the agenda:
Monday, Oct. 12
Pre-Conference
- New Ombudsman Training, Day 1
Tuesday, Oct. 13
Pre-Conference
- New Ombudsman Training, Day 2
- High Conflict Personalities: Managing and Mediating their Disputes
Opening Reception
Wednesday, Oct. 14
Conference Opening and Welcoming Remarks
Concurrent Sessions
- Confessions of a New Ombudsman and a Retired Ombudsman
- Asset vs. Liability - Hiring and Managing Employees
- Ethical Decision-Making When Values Clash
- Making the Most of Technology - Development and Refinement of Website and Case Management Systems
- Working With – Or Against – Your Office’s Oversight Authority
- Arguments that Work: Making the Case for Our Conclusions and Recommendations
USOA Chapter Meetings
Thursday, Oct. 15
Ombudman’s Challenge: Equitably Serving Citizens with Mental Health Issues
USOA Annual Meeting and AND 2016 Conference Announcement
Concurrent Sessions
- Watchdogs Bark: Leveraging Social and Traditional Media to Benefit Your Investigations and Improve Your Public Profile
- Professional Writing Skills
- Ombudsman as Advisor: A Solution for Optimal Public Sector Organizational Governance
- The Barren Desert: Writer’s Block
Friday, Oct. 16
Sorry Works! – The Importance of Empathy in Resolving Complaints
Registration is now open. (USOA 2015 Conf Info.)
Related posts: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March; United States Ombudsman Association Opens Registration for 32nd Annual Conference; USOA Announces 2012 Conference Details; USOA Conference Announcement and Call for Proposals; USOA Posts Agenda for 2013 Annual Conference; Save the Date for 2014 USOA Conference; Call for Proposals: 2015 Conference.
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