The article focuses on the American Political Science Association, which created an Ombuds program two years ago:
The APSA annual meeting ombuds first appeared at the 2017 annual meeting and was among the first of its kind for a professional association. In designing this resource, APSA innovated the co-ombuds model which includes two onsite ombuds — one who was a trained organizational ombuds (in this case, a professional university ombuds) and the other, an association member who has extensive training and experience in faculty advising, and diversity, equity and inclusion.
Having the co-ombuds model in place enables a collaborative approach. The ombuds work as a team to support the needs of meeting attendees.
They also serve as a resource to one another. At the end of each meeting, the co-ombuds issue an aggregate report (which contains no specifics or identifiers) to association leaders so that the association can learn more about patterns and broader climate issues.(Diverse: Issues In Higher Ed.)
Related posts: American Political Science Association Launches Ombuds Program; Ombuds Year in Review: 2017 (#2 Special Interest Groups Begin Appointing Ombuds to Protect Members).