ENOHE Publishes Proceedings of 2019 Conference in Spain

In June 2019, the European Network of Ombuds in Higher Education and the University of León, Spain, held a joint conference.  The proceedings from the event, "Defending and Protecting Rights within Higher Education: Stocktaking, Looking Ahead“ are now available online.

The contents include:

• "Ombudswork unlimited? How to be influencers in Higher Education" by Anna-Katharina Rothwangl  and Michael Gruber
• "Like  walking on eggshells - Maximizing the student ombud’s impact on The University of Copenhagen" by Bo Gad Køhlert 
• "Network of Experts on Student Support in Europe – NESSIE: The Benefits of Interaction within the  European Higher Education" by Hermann Holubetz 
• "Improving the University’s Capacity for Conflict: The Overlooked Field of Action of the Ombuds" by Wolf Hertlein
• "Structure of staff in the Spanish public universities: Professional career (access, promotion and mobility)" by M. Sánchez-Pinilla, P. Mayor-Gutiérrez, and E. Olías-Ruiz
• "The development of a basic course for Ombuds in the Netherlands" by Paul Herfs and Stephen Querido
• "Confronting Privilege to Achieve Equitable Fairness: An Intersectionality Approach to  Ombudsing" by Natalie Sharpe
• "Is small (really always) beautiful? On different ways of complaint handling in large and not quite so  large institutions" by Wolfram Aigner, Anna Cybulko, Josef Leidenfrost, and Felicity Mitchell
• "From the past to the future, through the present, with an Ombuds Spanish perspective" by Emilio Olías Ruiz
• "Tips and Traps for New Ombuds – The Sheriff or The Lone Ranger?" by Franco Parrella
• "The Recent and Rapid Development of the Ombuds for Students in Norway – A Glance at the Past and some  Reflections on what Lies Ahead" by Marianne Høva Rustberggard
• "Grievances Concerning Pure Academic Matters Part 2" by Daniel More
• "Engagement with service users" by Rob Behrens 
• "We want more complaints!" by Jean Grier
• "The Innsbruck Descriptors 2015: A Reality Check 2019 with Insights from Spain and Canada" by Marta Alonso de la Varga, Nora Farrell, Paulino César Pardo Prieto, and Natalie Sharpe
• "The principles of good complaints handling and sharing good/best practice" by Felicity Mitchell, Rosemary Agnew, and Siobhan Hohls
• "Acción proactiva ombudsman de los estudiantes" by Pedro de Matos Gonçalves
• "When Ombuds offices close" by Jenna Brown
• "Students on the university front line: Why aren’t your institutions using graduate student staff to  support early resolution efforts?" by Heather McGhee Peggs and Natalie Sharpe
• "Establishment of Ombuds Offices - an added value to student-oriented educational environment in Georgia" by Tamta Demetradze
• "From the past to the future, through the present, with an Ombuds Spanish perspective" by Marta Elena and Alonso de la Varga
• The Spanish Model of University Ombudsman" by Paulino C. Pardo Prieto

(ENOHE.)

Related posts: ENOHE Newsletter Marks Decennial; ENOHE and ACCUO Publish Report from 2018 Conference; ENOHE Releases Full Agenda for 2019 Conference in Spain; ACCUO/ENOHE 2020 Conference is Postponed.