The Ombuds Blog: SAP Adds an Ombuds for the Americas

January 22, 2021

SAP Adds an Ombuds for the Americas

On January 1st, 2021, Danillo Alves was appointed as first Corporate Ombudsofficer for SAP Americas, where he will build a strong regional presence and network for the SAP Global Ombudsoffice. Although the SAP Global Ombudsoffice was established more than 10 years ago, this is the first local representation in the region. Alves reports to Carsten Pöschl in his role as Global Ombudsperson leading the SAP Global Ombudsoffice with a representation in Europe, Asia and now also in the Americas.

Alves joined SAP in 1999 and since then he has held several roles and leadership positions in different countries, including a fellowship in Germany. He has already supported the SAP Global Ombusoffice in the past years as Conflict Counselor and is now pursuing his passion with this new step. Alves graduated from Universidade Braz Cubas, and earned an MS at Universidade de São Paulo and MBA at Fundação Dom Cabral. (LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 22, 2021

SAP Adds an Ombuds for the Americas

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