More details from IOA:
About the Webinar:
In this interactive webinar, we will start out with a discussion and then participants will have the opportunity to role play interacting with clients in crisis in order to cement their understanding of the topics listed here.
- What is the definition of a crisis mindset?
- How is it different from the very serious situations Ombuds are “used” to seeing in their practice?
- How to tell if a client is in crisis? How to determine if their crisis might include suicidal or homicidal thoughts? Where to go from there - mandatory reporting?
- Ways to differently utilize the skills you already possess for the best outcome with your client in crisis.
Learning Outcomes
After this webinar, participants will be able to recognize when a client is in crisis verses when a client is struggling with difficult emotions or situations. Participants will know which of their current tools are best to use in a crisis situation and how to best proceed compared to “normal” protocols. They will also finish with an understanding of where to gain additional skill training and certifications if they would like to increase their capacities in active listening and crisis intervention models.
The webinar is free for IOA members and $225 for non-members (coincidentally, the same price as a full IOA membership). (IOA Webinar Info.)
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