For the past seven years, Ricketts had been working as a Dispute Analyst in the banking industry where she provided informal dispute resolution suppor and confidential case management. She is a Registered Mediator for the State of Georgia and completed an internship at Justice for Georgia last summer. Ricketts graduated from Fisk University and earned an MS in Conflict Management & Peacebuilding from Kennesaw State University. (Berkeley Staff Ombuds.)
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