Here's the full announcement (before it disappears):
Thank you for reaching out to the CVS Health Ombuds Team.
The Ombuds Team has served as an important resource for colleagues while CVS Health has transformed the services and offerings of its formal employee relations function Advice & Counsel to Colleague Relations. Colleague Relations has taken actions to improve the experience for both leaders and colleagues when engaging the Colleague Relations team including improved the ease and timeliness of access and streamlined HR call center experience to provide better ways to raise concerns and to feel supported.Colleague Relations is a team of HR professionals who provide HR guidance to both colleagues and leaders to address issues concerning work performance, workplace experience, or interaction among colleagues. Colleague Relations also conducts investigations. Colleague Relations promotes a positive workplace culture and works with the appropriate stakeholders to ensure CVS Health policies are applied fairly and that the working environment is reflective of our Heart at Work Behaviors.Beginning December 5, 2022, we will begin the process of sunsetting the Office of Workplace Assistance and CVS Health Ombuds Resource. This process will be completed by the end of the year. Going forward, colleagues should contact Colleague Relations for workplace issues or one of the additional resources listed below.You can reach Colleague Relations directly via the Colleague Relations Intake Form, by calling 888-MY-HR-CVS (888-694-7287) or emailing ColleagueRelations@CVSHealth.com.
Related post: CVS Surprises with Fully Formed Ombuds Program.